Basement Watchdog offers several support options for our products such as tips, tutorials and troubleshooting guides. We are here for your and ready to help in any way we can.

Contact Us

It's our goal to provide you with all the help and knowledge you'll need to install and maintain your sump pump and battery backup system. If you are unable to find information you're looking for on our website, please use the information below to contact our helpful customer service department. We want to hear from you!

Customer Service / Technical Assistance

PHONE:     (800) 991-0466, Option 3
FAX:     (847) 415-6410
Hours:     9:00AM - 5:00PM CST, Monday - Friday

Service Department

Address:   645 Heathrow Drive
   Lincolnshire, IL 60069
Hours:   9:00AM - 5:00PM CST, Monday - Friday

Sales Department

PHONE:    (800) 991-0466, Option 5
FAX:    (847) 415-6410

* We strive to answer all e-mails within one business day,
however during weather events, we recommend first looking
through our troubleshooting guide.