We often are asked why we don’t have an online store to purchase parts. The reality is most issues can be resolved by getting assistance from our FAQs or by speaking with our excellent support staff, often without purchasing a part. We help you determine if a replacement part is truly needed, saving you the time, money and frustration of getting an unnecessary part. Please follow these instructions should you need to send your unit in for repair.
Support & Service
Our industry-leading technical support department, located right here in the heartland of the U.S., is staffed by a team of experts. We offer free lifetime support, and our top priority is providing you with the finest customer experience anywhere.
Call Us
Email Us
Please fill out our Contact Us form to get a quicker, more pertinent response, or send us an email directly. We strive to answer all e-mails within one business day. However, during major weather events, we recommend first looking at the troubleshooting section of our FAQs, since our volume of calls and emails goes up significantly in these situations.
Mail Us or Visit
Service Department Hours 9-5 p.m. CST Mail units for repair and/or other correspondence to: 645 Heathrow Drive
Monday-Friday
Lincolnshire, IL 60069
Sales Department
Sales Department
Phone: (800) 991-0466, Option 5
FAX: (847) 415-6410
Email: s[email protected]
Sales Hours:
9-5 p.m. CST
Monday-Friday
FAQs
Got questions? We've got answers! Explore our FAQs to find solutions to common queries about Basement Watchdog products.